Help and contact

Get in touch

Stuck, spotted a problem or have an idea? Grown-ups can email us at hello@mayesmathsandmore.com.

Please tell us the school year, the device and what happened, but leave out your child’s name and any other personal details. The app itself never sends us anything: an email only comes from you.

Common problems

I can’t see the install button

iPhones and iPads don’t have one: you add the app to the Home Screen from Safari. Some other browsers don’t have one either. The install steps on the front page cover each device.

It doesn’t work without the internet

Open the app once while you are online. Everything it needs is then saved on that device. Each device has to do this once.

My child’s progress has gone

Progress is saved only in the browser on the device being used, so we can’t see it or get it back for you. Check you are using the same device and browser. If the browser’s data was cleared, you can restore a backup file in Grown-ups’ area → Backup, if one was made. Making a backup now and then keeps progress safe.

A child has forgotten their code

A grown-up can reset the 3-number code in the Grown-ups’ area.

I’ve forgotten the grown-ups’ PIN

The only way to reset the PIN is to delete this app’s site data in your browser settings. This also deletes all progress on that device, and we can’t recover it.

The app looks out of date

The app updates itself when you are online. Close it, open it again while online, and check the version number on the About page.

If a question looks wrong

While practising, tap Something wrong with this question? Grown-ups can then see it under Grown-ups’ area → Content → Reported questions.

That report stays on your device and doesn’t reach us. To let us know so we can fix it, email the year, the topic and the wording of the question to hello@mayesmathsandmore.com.

Ideas and feedback

This app is free and is here to help children with maths and more, so we’d love to hear what works, what doesn’t and what you’d like to see next. Please share your thoughts by email at hello@mayesmathsandmore.com.